1 reviews | Active since Nov 2016

03 Nov 2016, 12:30

DAY LIGHT *******!!!!

<p>END OF AUGUST NOW 2 MONTHS AGO I WAS SLAPPED WITH A R3,340.00 DATA USUAGE BILL WHICH I HAVE TO PAY THROUGH THE COMPANY AS IT IS A COMPANY ACCOUNT. OUR ACCOUNT MAMANGER KARABO MALUPE HAS HANDLED THIS DISPUTE VERY BADLY AND I CONTUNIOUSLY HAVE TO FOLLOW UP ON THE OUTCOME WHICH IS UNACCEPTABLE. AS AN ACCOUNT MANAGER RESPONSIBLE FOR A NUMEROUS ACCOUNTS UNDER OUR COMPANY IT IS A BIG ACCOUNT FOR THIS TYPE OF I DONT CARE ATTITUDE FROM HIM. FIRSTLY HE KNOWS VERY WELL THE USUAGE PATTERN AND STANDARD BILL ON ***-6 CURRENTLY IN DISPUTE, WHICH HE IS AWARE THAT FOR THE FIRST TIME IN 24MONTHS THAT THIS SPECIFIC ACCOUNT HAS BEEN BILLED ON THIS OBSURD AMOUNT FOR DATA, IT DOESNT TAKE A BRIGHT SPARK TO ANALYSE THAT, SECONDLY I HAD BROUGHT TO HIS ATTENTION THAT ON MY PERSONAL ACCOUNT SADLY WITH VODACOM AS WELL I WAS OVER CHARGED FOR DATA USUAGE IN DECEMBER 2015 WHICH I WAS THEN CREDITED AN AMOUNT OF R1334.83 FOR THIS ERROR. SO TO GET BACK TO CURRENT ISSUE, I HAVE TO ENTER MY USERNAME & PASSORD EACH TIME I DOWNLOAD APPS ON APPLE ACCOUNT. CAN THEY PROVIDE RECORDS THAT IT WAS MY USAGE AND NOT SOMEONE USING OR *****ING DATA FROM THIS ACCOUNT? I AM TIRED OF WAITING FOR AN OUTCOME WHEN THEY GLADLY COLLECTED THEIR MONEY 2 MONTHS AGO AND NOT BOTHERED TO RESOLVE THIS QUERY!!!</p>

0
Replies (2)
Vodacom
Vodacom's reply03 Nov 2016, 14:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update22 Nov 2016, 15:05
Reviewer Update

WHY AM I NOT SURPRISED???? 2 WEEKS LATER NO CONSULTANT HAS MADE ANY CONTACT. WHAT MORE DO YOU EXPECT FROM VODACOM!!!!!!

SERVICE GETS WORSE DAILY!!!!!!!!