DAY LIGHT *******!!!!
<p>END OF AUGUST NOW 2 MONTHS AGO I WAS SLAPPED WITH A R3,340.00 DATA USUAGE BILL WHICH I HAVE TO PAY THROUGH THE COMPANY AS IT IS A COMPANY ACCOUNT. OUR ACCOUNT MAMANGER KARABO MALUPE HAS HANDLED THIS DISPUTE VERY BADLY AND I CONTUNIOUSLY HAVE TO FOLLOW UP ON THE OUTCOME WHICH IS UNACCEPTABLE. AS AN ACCOUNT MANAGER RESPONSIBLE FOR A NUMEROUS ACCOUNTS UNDER OUR COMPANY IT IS A BIG ACCOUNT FOR THIS TYPE OF I DONT CARE ATTITUDE FROM HIM. FIRSTLY HE KNOWS VERY WELL THE USUAGE PATTERN AND STANDARD BILL ON ***-6 CURRENTLY IN DISPUTE, WHICH HE IS AWARE THAT FOR THE FIRST TIME IN 24MONTHS THAT THIS SPECIFIC ACCOUNT HAS BEEN BILLED ON THIS OBSURD AMOUNT FOR DATA, IT DOESNT TAKE A BRIGHT SPARK TO ANALYSE THAT, SECONDLY I HAD BROUGHT TO HIS ATTENTION THAT ON MY PERSONAL ACCOUNT SADLY WITH VODACOM AS WELL I WAS OVER CHARGED FOR DATA USUAGE IN DECEMBER 2015 WHICH I WAS THEN CREDITED AN AMOUNT OF R1334.83 FOR THIS ERROR. SO TO GET BACK TO CURRENT ISSUE, I HAVE TO ENTER MY USERNAME & PASSORD EACH TIME I DOWNLOAD APPS ON APPLE ACCOUNT. CAN THEY PROVIDE RECORDS THAT IT WAS MY USAGE AND NOT SOMEONE USING OR *****ING DATA FROM THIS ACCOUNT? I AM TIRED OF WAITING FOR AN OUTCOME WHEN THEY GLADLY COLLECTED THEIR MONEY 2 MONTHS AGO AND NOT BOTHERED TO RESOLVE THIS QUERY!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
WHY AM I NOT SURPRISED???? 2 WEEKS LATER NO CONSULTANT HAS MADE ANY CONTACT. WHAT MORE DO YOU EXPECT FROM VODACOM!!!!!!
SERVICE GETS WORSE DAILY!!!!!!!!
WHY AM I NOT SURPRISED???? 2 WEEKS LATER NO CONSULTANT HAS MADE ANY CONTACT. WHAT MORE DO YOU EXPECT FROM VODACOM!!!!!!
SERVICE GETS WORSE DAILY!!!!!!!!
