JJ
Joelene J

1 reviews | Active since Sept 2013

09 Oct 2019, 11:54

Day light *******

I am very disappointed abouy the feedback i gor from Vodacom back office.

I have the app on my phone and when i last checked my balance on the app i was about 8 or 8 gigs left.

I called the call centre and i wanted to know why they took some of my data and only left me with 15 gigs.

The lady i spoke to said she will check and she told me that i only had 700 mega bites left if that was the case i should have had 10700gigs left so who is the fool.

They logged a call to back office as i told her i know how much data i had left its impossible to have straight 5 gigs if you were using your data.

Back office responded with. An investigation has been completed and your billing was found to be completely correct and accurate.

I would not have queried my data if i everything was correct. Ive been with vodacom for many years i have 3 contracta with vodacom maybe my R1534.61 is just a drop in the ocean but im sure another acquire would appreciate my loyalty.

0
Replies (1)
Vodacom
Vodacom's reply10 Oct 2019, 07:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team