Day light rippppp offff

<p>Good day</p> <p> We had an upgrade due on our data line of which i was using the number for my modem ,had the upgrade done on the 24 th December 2016 by taking a new phone and asked the lady by the name of GIFT nkosi who was helping us to cancel the data one n put my moms prepaid number as a contract one . She said my mom has to change the number. I further explained to her that we want my mom to carry on using her number we dont want to do any sim swap the best is to cancel the data line and put the prepaid sim into contract . Then the lady insisted that we dont change anything that the data line should carry on with the insurance and we should place the prepaid sim into the phone and when the data line gets airtime or data i should transfer to my moms prepaid . Just this past week on the 3rd jan 2017 the phone got ****** and we submitted the claims forms on the 4th jan 2017 and also explained to the person who was assisting us with fiiling the form about the sim card problem. The claim was denied and we were adviced to go back to vodacom shop and they should sort the matter because the phone doesn't even have a month and we can't pay for something we don't have. We went there the past Saturday the 7th jan told the consultant what happened with the claims and she denied everything and a manager was called explained all to him and that even the prepaid sim was changed to that small sim so that the prepaid would be put inside the new phone like the consultant instructed . And the consultant further denied and the manager said he will try to sort it out and said he will call on Monday the 9th jan 2017 which he didn't we called to do a follow up but he was not available and they said he wil be in the next day the 10th jan 2017 . I called again they said his not available i should call tomorrow... my mom called again on the 12th of jan 2017 the manager again wayne tereblanche said she should wait for 14 days so that they would sort out the matter we waited for the 14 days but after the 14 days we called the manager though he promised to call wich he ddnt when asked about the matter he said theres nothing he can do...we have been contacting the store and the manager from the day we submitted the form but no further assistance has been provided theyv been avoiding us... we cannot pay for something we don't have its barely a year we took the upgrade... callin the store we get rude consultants swearing at us the name of the consultant is mbali </p>