JA
Juanita A

1 reviews | Active since Sept 2022

21 Aug 2024, 16:18

Day light *******

I have insured 2 cell phones at vodasure. The premium on the form "cntract" and the premium that they deducting is two different prices. I phoned them and the agent told me that the computer adjust the premium when details are entered. I asked to speak to a supervisor.....am still waiting. This is very dishonest. I'm considering reporting them to the ombudsman. I don't even want to give them a star.

0
Replies (1)
Vodacom
Vodacom's reply22 Aug 2024, 07:35
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team