JA
Juanita A
1 reviews | Active since Sept 2022
21 Aug 2024, 16:18
Day light *******
I have insured 2 cell phones at vodasure. The premium on the form "cntract" and the premium that they deducting is two different prices. I phoned them and the agent told me that the computer adjust the premium when details are entered. I asked to speak to a supervisor.....am still waiting. This is very dishonest. I'm considering reporting them to the ombudsman. I don't even want to give them a star.
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Replies (1)Vodacom's replyOfficial
22 Aug 2024, 07:35 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply22 Aug 2024, 07:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
