Day light ***** by vodacom ..

I am very much disappointed with vodacom. I being de*****ed day lite just buy choosing to be vodacom customer...its been my worst nightmare ever.

I did an upgrade last year November 2023 for a sim only contract that i couldn't connect to thinking it was just network problem. Problem continued i decided to change the pocket rooter thinking icould be damaged. I changed them until i decide to buy a new one still.then decide yo call vodacom only to find out the agent put me on a wrong package which is home rooter thats why for the past 8 months my rooter were not connecting. After calls n calls...explaining to each n every agent i talk to having to explain one n some thing was directed yo retention department....they sent me to upgrades who said will look in to recording..i waited n waited till had to call again only to find theres no recording then advice will refund me n terminate the contract. I have been paying R349 from December 2023 to January 2024...and R377 from February 2024 till July 2024..where it was terminated and took a new one.

The lady from upgrades said will refund the money into my acc...will send an instruction for the refund i need to check after a week if its actioned. After a week i called..my vodacom account credited with R1200 instead of +-R3000 ...when i ask how is that they said its an instruction from upgrades...i need yo speak to them to rectify the amount due to me...and if i want the money to be deposited in to my bank acc i need to send an email which i did.

Till today i never find that lady from back office who initiated the refund if i call Ison experience receptionist there are so...so rude....i mean rude...except for one lady by the name of Zelda she tried saying will send email to the ladies boss...today that boss never called...the Lauren lady never rectified the refund

Worse part of of it all...the R1200 that was credited into my acc...the debited the same premium for the terminated contract...how foolish is that as we speak that acc is left with R600 credit that vodacom is paying himself on for the same acc terminated.. When i call to cancel the new one i took after that lady from back office called me i cant they say 14days have passed...

I cant even call in anymore my number is blocked by the Automated system ...

So they are refunding and debiting...on my vodacom acc...and on my bank acc....

Its a complete *****.