DAY LIGHT *******

I have been a vodacom customer from 2012 i had my insurance since then but Everytime i have to log the Claim i experience issues and it's tiring , i really had enough of this service provider 😡😡😡 this is the 3rd time i experience this, i upgraded in 2023 with a Samsung A33 5G ,i went to vodacom Alberton city to update my insurance, the consultant i got there , they were currently offline and i was advise to fill in the form nd they will put it on their data base once it's done, 2 years later when i want to claim my ****** phone yesterday, i was advised that it wasn't updated yet i have been paying , they only updated yesterday, my phone cost was R6999 and now i am told i can only take the phone which amount to R3500 to R5000 yet that was not my insurance cover and it's not my fault that your consultant failed to do their Job, where by i have to pay an excess fee or +700 last time i check i pay 10% excess of the amount of my device so i won't be ****** by vodacom to pay an extra R2000 to take the phone which amount to the one i had if i have to take this to the OMBUDSMAN i will do nd cancel the stupid contract ince and for all or i get my money back for all the years i paid for insurance i never claimed , even i went to do a swim swap at voda chatz Alberton city yesterday only now a call centre agent confirmed that the guy didn't submit my sim swap it wasn't processed to show how *********** your agents are it's almost 24 hrs now it's not done