BT
Banoyolo T

1 reviews | Active since Feb 2025

11 Aug 2025, 07:39

day light *******

on the 13/6/25 phoned vodacom contract to cancel my cellphone contract that was ending on the 24/6/25 & cancelled the cellphone insurance for both my numbers. At my suprise the cellphone insurance is not cancelled every month vodacom bills me R225 for the cellphone insurance that i cancelled. I recently called to follow up with the cancellation i was told that it has been cancelled will receive a sms, till to date no sms and received an invoice with insurance bill. Please help i’m tired of paying for something that i don’t need.

0
Replies (1)
Vodacom
Vodacom's reply11 Aug 2025, 09:14
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team