Day 9 - Sim swop

That is has come to this because i dont know what else to do. I have spent hours on the phone, always just getting sent from one department to the other, and the only explaination your get is what they can read on the screen, when you ask " ok so what does that mean", they just repeat what they said. Customer service has gone from great to almost non existant. i tried to do a sim swop about 3 months ago which just didnt work so i gave up and continue to use my old one. Now i upgrade and get a new phone, and there someone proccesses that old sim swop for which i do not have a sim. So for 9 days now i have called every department that exists and noone has helped me. I am in a queue they say. The knowledge that customer service has on vodacon products is almost non existant. You say its for security, so for 9 days now i could not so my job because i cannot receive otps, so not only does this affect me with not making my target, but its makes look bad! How can vodacom expect there staff to give exceptional service to customers, when there is not one person educated enough to do a sim swop. I need otps for work, for banking and for certain apps, so Vodacom is starting to cost money now,. I am appalled by the service given to me and the clear lack of training given to customer care agents.and when asking for super visor or team leader, he or she is ALWAYS busy. This is the reason most ppl leave vodacom. Have even been also to use my new phone yet and got it last week thursday .