IHJVV
ISABELLA H. JANSEN VAN VUUREN
1 reviews | Active since Mar 2022
23 Feb 2026, 07:39
Day 6 Without WiFi (AGAIN AND ON-GOING) – Immediate Action Required
We refer to our ongoing WiFi complaints since 12 January 2026 — one of many logged this year.
Today marks Day 6 without WiFi — again.
How long does it take for Vodacom to properly address this issue? How long must clients wait for a technician who promises to come out but never arrives, while we continue struggling without connectivity?
Our business cannot function under these conditions. This recurring problem is unacceptable.
We require immediate restoration of service and urgent written feedback on what is being done to resolve this matter permanently.
We will continue escalating and posting daily until Vodacom takes this seriously and fixes the WiFi once and for all.
Written response only.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
23 Feb 2026, 08:13Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply23 Feb 2026, 08:13
Official
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
IHJVV
ISABELLA H. JANSEN VAN VUUREN's updateReviewer Update
24 Feb 2026, 08:48 Day 7 Without WiFi – Ongoing Service Failure
We refer to our previous complaints regarding continuous WiFi service failures.Today, 24 February 2026, marks Day 7 without WiFi — again.This ongoing problem has persisted on and off since 12 January 2026, despite numerous complaints and promises of resolution. Our business continues to suffer while we are still expected to pay for services not being delivered.This situation is unacceptable.We require immediate restoration of our WiFi and a permanent solution to stop these recurring outages.Until this matter is resolved properly and permanently, we will continue to escalate and submit formal negative reports regarding Vodacom’s failure to provide reliable service.
Apparently technician is booked for today. But we already had appointments booked with our clients between 13:30 - 18:00 - which we are not going to cancel. We already cancelled many bookings with our clients to keep to appointments booked for Vodacom technicians - just for these technicians NOT to keep to bookings made. We are available today ONLY BETWEEN 8:00 - 13:30. PLEASE ARRANGE WITH TECHNICIAN TO COME OUT TODAY STILL BETWEEN THIS TIME SLOT.
It also seems like there are no communications between Vodacom offices and technicians. As technician phoned yesterday to ask if our problem is sorted out??? Does he not even know he is booked for today?
And why if we put our complaint in on 19 Feb.26 - was technician only booked for today 24 Feb.26?
Please explain!.
Written response only.
We refer to our previous complaints regarding continuous WiFi service failures.Today, 24 February 2026, marks Day 7 without WiFi — again.This ongoing problem has persisted on and off since 12 January 2026, despite numerous complaints and promises of resolution. Our business continues to suffer while we are still expected to pay for services not being delivered.This situation is unacceptable.We require immediate restoration of our WiFi and a permanent solution to stop these recurring outages.Until this matter is resolved properly and permanently, we will continue to escalate and submit formal negative reports regarding Vodacom’s failure to provide reliable service.
Apparently technician is booked for today. But we already had appointments booked with our clients between 13:30 - 18:00 - which we are not going to cancel. We already cancelled many bookings with our clients to keep to appointments booked for Vodacom technicians - just for these technicians NOT to keep to bookings made. We are available today ONLY BETWEEN 8:00 - 13:30. PLEASE ARRANGE WITH TECHNICIAN TO COME OUT TODAY STILL BETWEEN THIS TIME SLOT.
It also seems like there are no communications between Vodacom offices and technicians. As technician phoned yesterday to ask if our problem is sorted out??? Does he not even know he is booked for today?
And why if we put our complaint in on 19 Feb.26 - was technician only booked for today 24 Feb.26?
Please explain!.
Written response only.
IHJVV
ISABELLA H. JANSEN VAN VUUREN's update24 Feb 2026, 08:48
Reviewer Update
Day 7 Without WiFi – Ongoing Service Failure
We refer to our previous complaints regarding continuous WiFi service failures.Today, 24 February 2026, marks Day 7 without WiFi — again.This ongoing problem has persisted on and off since 12 January 2026, despite numerous complaints and promises of resolution. Our business continues to suffer while we are still expected to pay for services not being delivered.This situation is unacceptable.We require immediate restoration of our WiFi and a permanent solution to stop these recurring outages.Until this matter is resolved properly and permanently, we will continue to escalate and submit formal negative reports regarding Vodacom’s failure to provide reliable service.
Apparently technician is booked for today. But we already had appointments booked with our clients between 13:30 - 18:00 - which we are not going to cancel. We already cancelled many bookings with our clients to keep to appointments booked for Vodacom technicians - just for these technicians NOT to keep to bookings made. We are available today ONLY BETWEEN 8:00 - 13:30. PLEASE ARRANGE WITH TECHNICIAN TO COME OUT TODAY STILL BETWEEN THIS TIME SLOT.
It also seems like there are no communications between Vodacom offices and technicians. As technician phoned yesterday to ask if our problem is sorted out??? Does he not even know he is booked for today?
And why if we put our complaint in on 19 Feb.26 - was technician only booked for today 24 Feb.26?
Please explain!.
Written response only.
We refer to our previous complaints regarding continuous WiFi service failures.Today, 24 February 2026, marks Day 7 without WiFi — again.This ongoing problem has persisted on and off since 12 January 2026, despite numerous complaints and promises of resolution. Our business continues to suffer while we are still expected to pay for services not being delivered.This situation is unacceptable.We require immediate restoration of our WiFi and a permanent solution to stop these recurring outages.Until this matter is resolved properly and permanently, we will continue to escalate and submit formal negative reports regarding Vodacom’s failure to provide reliable service.
Apparently technician is booked for today. But we already had appointments booked with our clients between 13:30 - 18:00 - which we are not going to cancel. We already cancelled many bookings with our clients to keep to appointments booked for Vodacom technicians - just for these technicians NOT to keep to bookings made. We are available today ONLY BETWEEN 8:00 - 13:30. PLEASE ARRANGE WITH TECHNICIAN TO COME OUT TODAY STILL BETWEEN THIS TIME SLOT.
It also seems like there are no communications between Vodacom offices and technicians. As technician phoned yesterday to ask if our problem is sorted out??? Does he not even know he is booked for today?
And why if we put our complaint in on 19 Feb.26 - was technician only booked for today 24 Feb.26?
Please explain!.
Written response only.