DAY 43 WITHOUT MY PHONE

Today marks day 43 without my phone. Even though after the millionth time and 20 thousand reasons and excuses later, Vodacom gave me a new LG to use in the mean time..... which is great I actually like the phone. Truth of the matter, however, is that I took my phone in 3 August, got a sms stating it's booked in, next sms 4th of August said they are waiting for a part. 21st of August I go to fetch my phone which they'd say would take 10 days. So after being out of the country from 9 - 21 August I thought that would be more than enough time to have my phone fixec. Guess what??? Phone was sent away!!! Gave it another week, went back in just to hear my phone is there but still not fixed, waiting for part. After having a go at the technician he could all of a sudden replace the part just to let me know 2 days later the handset needs to be replaced..... Now day 43 we're aparently still waiting for samsung?? Might I add I have had no communication from Vodacom (or samsung whom I also mailed & they seem to choose to ignore). Please get my phone back to me!