Day 39 Problem still not solved no feedback from Vodacom

<p>I upgraded my phone 18 November 2016. Everything worked fine untill 1 December. I was unable to make calls send sms's or use data. I spend hours on the phone with customer care. If you phone customer care it takes between 20 to 40 minutes before they even answer. In which world is it ok to hold on for 40 minutes before they even answer. I spend half a day in store. Customer care could not solve the problem nor in store. Eventually after 26 days of frustration I placed a complaint on Hello Peter. 2 days later Vodacom phoned me and managed to get me to be able to make phone calls and sms. It is now day 39 and my data is still not working, all they tell you is that the problem is being escalated to yet another department. Yesterday Vodacom deducted R1791.52 from my account the highest ever after I could not even use my phone. Vodacom I have been a customer for many, many years please get your act together or cancel my contract due to your inability to solve a simple problem so that I can port my number. Vodacom Promised to call days ago after my 2nd complaint on Hello Peter, still waiting .......</p>