Day 33. Still no action

Vodacom Vodacom (4U Musgrave Centre) Now day 33 and still no contact from Vodacom. They say they will but never do. They keep closing the reference numbers as "closed" but nobody calls. I have no idea where I stand with them. Maybe they or @Altron their contractor are punishing me for cancelling my FTTH. Is it cancelled or not. One cannot assume because they sometimes still bill you up to 6 months after the request to cancel. Like they did when I cancelled my Wireless service. Terrible company to work with. @Telkom just as bad. That took 7 months. Not sure about MTN. Best was Cell C. Called to cancel and they confirmed next day and that was it. But with #Votacom you can see the thousands struggling with the same thing every day. Meantime they keep billing. All I wanted was a better deal on my FTTH as the 24 month contract was up and I have now paid for the router. They could not help me, so I am forced to go elsewhere for R200 less anddouble the speed. SR***, SR*** Useless bunch. Don't tell me you will be in contact because you have already said that for weeks and still no contact. Never mind getting this resolved.