1 reviews | Active since Jul 2017
DAY 2 AND STILL NO FEEDBACK FROM VODACOM
Day 2 - I paid for November on the 26/10/2017 and sent through the proof of payment to them. Vodacom disconnected my cellphone account on the 14th of November due to non-payment??????? i have sent them the proof of payment 3 time already yet no feedback from Vodacom since the 14th and im still sitting without use of my cellphone i am actually paying for.' This is the 3rd time this has happened in 3 months - i will give Vodacom till end of day to fix this problem or I WILL TAKE THIS FURTHER - gatvol is actually a nice way of putting it. I CAN NOT FIGHT EVERY MONTH TO HAVE MY ACCOUNT RECONNECTED WHEN I HAVE ACTUALLY PAID IN ADVANCED.
This is absolute BULL**** and i am not the happiest VODACOM customer at this very moment. this is breach of contract - unfair customer service and according to the consumer protection act i have rights as well.
I look forward to hearing from VODACOM
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
