DS
Domonique S

1 reviews | Active since Jul 2017

16 Nov 2017, 10:09

DAY 2 AND STILL NO FEEDBACK FROM VODACOM

Day 2 - I paid for November on the 26/10/2017 and sent through the proof of payment to them. Vodacom disconnected my cellphone account on the 14th of November due to non-payment??????? i have sent them the proof of payment 3 time already yet no feedback from Vodacom since the 14th and im still sitting without use of my cellphone i am actually paying for.' This is the 3rd time this has happened in 3 months - i will give Vodacom till end of day to fix this problem or I WILL TAKE THIS FURTHER - gatvol is actually a nice way of putting it. I CAN NOT FIGHT EVERY MONTH TO HAVE MY ACCOUNT RECONNECTED WHEN I HAVE ACTUALLY PAID IN ADVANCED.

This is absolute BULL**** and i am not the happiest VODACOM customer at this very moment. this is breach of contract - unfair customer service and according to the consumer protection act i have rights as well.

I look forward to hearing from VODACOM

0
Replies (1)
Vodacom
Vodacom's reply16 Nov 2017, 10:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team