Day 18, no response

18 Days ago I reported that Cellsure had *******ly deducted insurance money for mine and my daughters new phones, I had refused insurance in the store.<br> In addition to this I had emailed a report of theft of my last phone to Cellsure in January, they deny getting the email.<br> I ahve phoned numerous times about this issue - no mean feat as it is impossible to get through to cellsure, and complained on this website: NO RESPONSE<br> I have no choice but to lay an official complaint against vodacom/cellsure, if there is an ombudsman it will be with him, as well as a government department policing the consumer protection act.<br>