DATE DEPART IS JUST PATHETIC - NO STARS WOULD BE BETTER

<p>I reported a problem with my one Vodacom 2GB data line earlier this week. Data bundles and contract bundle not loaded. 10 GB of data outstanding (their reference ***). I had a message saying it would be looked into and they would call me - yeah right!!! I then circumvented this problem by purchaseing another 3GB bundle on my 500MB contract - guess what - line suspended. A telephone call of 32 minutes yesterday at 15.05 had me being bounced back and forth between customer service and data contract departments. </p> <p>Customer service: "Your line had been suspended but there is no outstanding amount - nil balance". Regardless of the fact that a 3GB bundle had been purchased on 3rd June. "I will transfer you to data contracts as they are the only ones who can unlock your account"</p> <p>Data contacts: "Your line is not blocked and there is nothing outstanding - go back to customer service and ask them to check your settings - I will transfer you". I did try explaining that their system was showing 'account suspended' and that is what they would repeat to me now - but no she knew best - so back I went.</p> <p>Customer service: "Your account is locked etc............ nothing wrong with settings - you must go to data contracts" I explained that this is what I had been doingon the line for 20 minutes and why am I feeling like a rubber ball. "There is nothing I can do they have to open it from data contracts - you have no arrears - I'll transfer you!". </p> <p>'I KNOW THAT' MY ACCOUNT IS UP TO DATE AND OVER AND ABOVE THAT THIS IS A 3GB BUNDLE PAID FOR BY CREDIT CARD WHICH HAS BEEN BLOCKED - FOR GOODNESS SAKE.</p> <p>The frustration in speaking to these agents and getting them to understand how you feel is unbelievable. They refuse to admit there is anything wrong with the system even though the two departments are unable to fix the problem.</p> <p>Data contracts: "Your account is not locked - there are no arrears, there is nothing I can do" Nothing YOU can do, what do you expect ME to do? I am speaking to two departments who both tell me there are no arrears - one tells me the line is suspended the other tells me it is not. 10 more minutes of this with me really beginning to lose is. I am 67 and my patience has not improved with age. Then this one took another tack "OK just wait for the sytem to update your account, this will take about 3 hours". My tirade to that was colourful - update what exactly - my account is NIL my 3GB data bundle was confirmed by SMS (as were all others). Update flipping WHAT? Needless to say after the 32 minute conversation - they won.</p> <p>Has my line been opened - after this so-called update - 18 hours later ZIP NADA ZERO!!</p> <p>Now Vodacom I want a refund for all these bundles as my son has installed an independant wireless operated system WHICH WORKS - am using it now! Refund ASAP or there will be plenty more of these on Helopeter.</p> <p> </p>