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Piet CronjAA(C)

1 reviews | Active since Aug 2012

05 May 2016, 10:47

Dataless Vodacom customer

I received a reply on my post 2 days ago, but have not yet received any communication on the matter. I have not been able to transact for TEN DAYS now. Today (5/5/16) I tried to buy data again and when I pressed "Buy my bundle" it bombed out again. I phoned the Customer Care line and listened to interminable ******* about various options, but none that deal with purchasing of data. Also, there is no option to speak to an advisor. What am I supposed to do now. I the meantime Vodacom is losing business as I am not using any data. Do they care? Gargantua.

0
Replies (3)
Vodacom
Vodacom's reply05 May 2016, 11:10
Official

Thank you making us aware of your complaint
 
Please note that a consultant will make contact with you in due course to assist with your query.
 
Regards
 
Consumer Website Team

Best regards,

Vodacom
Vodacom's reply05 May 2016, 12:14
Official

As per our telephonic discussion, your concerns have been addressed.

Once again, please accept our sincerest apologies for any inconvenience caused.

Regards

Consumer Website Team

 

Best regards,

PC
Piet CronjAA(C)'s update05 May 2016, 13:27
Reviewer Update
Shafiq has contacted me telephonically this afternoon and I reiterated the weaknesses in Vodacom's online data purchasing system using a credit card, as well as the Customer Care call centre. He has acknowledge that the former data purchasing process has been causing problems and has loaded 1Gig data onto my account for free. I am grateful for this, but would like to see prompter reaction to customers' difficulties. This then concludes this unfortunate incident. Thank you Hello Peter for this forum, as it was the only way that I could get someone from Vodacom to contact me. Kind regards, Gargantua.