Databundle and Call Centre

<p>Had a once off purchase of a 5GB data bundle. Now it has become a month to month. I phoned the call centre in June to cancel it. But it was never cancelled. By Beginning of August it was still not cancelled. Called again. They where helpful then. Said they have to listen to the recordings and check if I did in fact request cancelation. 3 days after that they called me and said that the call confirm that it was requested and that they will give credit for the data bundle. Now in September the data bundle is still there. Call the call centre today to ask why. And I get a call centre agent that is so arrogant and sound like se is half dead. Said I cannot speak to you and request het super. That moment I can hear her in the background saying something about attitude and want to escalate. Then the supervisor gets on the phone and she is even worse. Said ill phone someone else. Phoned again. And the call centre agent answered and the explanation of what happened was given and the agent just ask me what she should do about it. Please Vodacom, get proper friendly staff and actually do something correct for a change.</p>