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Vivienne A

1 reviews | Active since Apr 2020

16 Apr 2020, 09:51

Data - WhatsApp ticket

I have been a customer of Vodacom since it's inception. My WhatsApp always worked without a hitch or glitch until I bought a WhatsApp ticket. Each time the ticket lapses even though I have sufficient data it will not work UNTIL I purchase another ticket?? Is This not coercion? I feel like going to another service provider?

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Replies (3)
Vodacom
Vodacom's reply16 Apr 2020, 10:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

VA
Vivienne A's update16 Apr 2020, 10:28
Reviewer Update
Appreciate! Thank you Vodacom! ????????
Vodacom
Vodacom's reply22 Apr 2020, 13:12
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team

Best regards,