Data vanishing
<p>I have had my WiFi for the past 4 months. </p> <p> </p> <p>Never ran out of data with 2 of us using it. </p> <p> </p> <p>This month 20gigs apparently was used, you then gave me 10gig as a gift. This was done on the 17th. It is now the 28th and once again data is finished. </p> <p> </p> <p>No one has used this device during the day as we both have WiFi at our work. </p> <p> </p> <p>So this is pretty amazing that 10 gig can just vanish. </p>
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Replies (2)
Vodacom's replyOfficial
29 Mar 2017, 06:31Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Mar 2017, 06:31
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Mar 2017, 10:57Hi Ross
As per our discussion, your query has been resolved.
Have a pleasant day further!
Regards,
RJ
Best regards,
Vodacom's reply29 Mar 2017, 10:57
Official
Hi Ross
As per our discussion, your query has been resolved.
Have a pleasant day further!
Regards,
RJ
Best regards,