MO
Matt O
1 reviews | Active since Mar 2013
21 Sept 2016, 00:02
Data vanishing
<p>I ignored it the first and second time, but this is the third times its happened. I bought a 1GB data bundle from Vodacom for 149 rand on 14/9/2016. When I tried to connect tonight the data was finished. I have a monitor on my data that states I haven't used more than 400MB thus having 600 MB left. I don't know how you calculate your data but I can't afford buying so much data each month when most of the data just disappears. Please make a plan or give me some feedback. Thank you</p>
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Replies (2)
Vodacom's replyOfficial
21 Sept 2016, 07:37Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Sept 2016, 07:37
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
MO
Matt O's updateReviewer Update
21 Sept 2016, 14:04Well when I checked my available data last night (20/9/2016) at 11:43PM it showed 0mb data, but when I checked this morning (21/09/2016) at 9:18AM my data was back. Some thing weird is happening at vodacom, please address this issue so it won't affect future customers
MO
Matt O's update21 Sept 2016, 14:04
Reviewer Update
Well when I checked my available data last night (20/9/2016) at 11:43PM it showed 0mb data, but when I checked this morning (21/09/2016) at 9:18AM my data was back. Some thing weird is happening at vodacom, please address this issue so it won't affect future customers