Data Vanished

I bought 1GB and it feels like I have bought 100MB of data. This happened on Thursday and I am gateful the matter was resolved with Sheila's help. However it happened again today and so I called Vodacom again spoke to Charity who told me about my background data to which I explained was not the problem since I am not using a smartphone for the first time, she advised that I turn off my whatsapp background I rep**** asking how I will recieve notifications if I do? After this she hung up and obviously I try calling again only to find that I am blocked for calling too many times.

I've been with vodacom for over ten years and never have I experienced this.

On Thursday they admited to having problems but today it's my background data, than they block me. I understand that there are people who may take advantage of this problem they're having, however it would be great if they informed us of this "minor glitch" and advised us not to use "just for you" but they didn't and thinking the matter is resolved we go ahead and used it only to experience a similar problem.

It's such a surprise that so many people are facing the same problem. "Background data is on..."

Now that I am blocked from calling them this means I can't resolve my issue or I should instead use airtime to call another number rated R2 per minute for me to hold until my airtime runs out and continue spending more as with my data right?

Would someone please give me answers