RB
Richard B
1 reviews | Active since Nov 2019
25 Nov 2019, 11:02
Data Vanished!!!!
Almost 3GB of data has just vanished in minutes. Please fix this issue as well as reimburse my account. This is not the first time that this same problem has inconvenienced me. Advise as to how I must proceed. R Bryant.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
25 Nov 2019, 12:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Nov 2019, 12:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Best regards,
RB
Richard B's updateReviewer Update
25 Nov 2019, 16:55Great thanks. Loaded some more data and it doesn’t look like it’s vanishing but I still haven’t been reimbursed for the other 3gb that went missing.
RB
Richard B's update25 Nov 2019, 16:55
Reviewer Update
Great thanks. Loaded some more data and it doesn’t look like it’s vanishing but I still haven’t been reimbursed for the other 3gb that went missing.
Vodacom's replyOfficial
28 Nov 2019, 09:42Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply28 Nov 2019, 09:42
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,