1 reviews | Active since Nov 2017
Data usage - R2000 after entering my sim into new Phone
My phone was damaged so I entered my sim card into my wife's old phone while on charge and not using the phone I receiced 12 sms messages showing that I have used R2000 of data... although I was not even using the phone. Went to vodacom and they gave me a number to call the accounts department. When I stated my problem the call centre hey said that we will have to pay the R2000. This is unacceptable, I have been a customer for 18 years and if this issue is not resolved me and me family will cancel all contracts at Vodacom.
We are currently investigating this matter and will update you regarding.
Accept our sincere apology for any inconvenience caused.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding.
Accept our sincere apology for any inconvenience caused.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Kind regards
Vodacom Consumer Websites
Good Day Andre Kotze
Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed as per REF: ***.
Regards
RO
Good Day Andre Kotze
Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed as per REF: ***.
Regards
RO
