AK
Andre K

1 reviews | Active since Nov 2017

11 Nov 2017, 13:12

Data usage - R2000 after entering my sim into new Phone

My phone was damaged so I entered my sim card into my wife's old phone while on charge and not using the phone I receiced 12 sms messages showing that I have used R2000 of data... although I was not even using the phone. Went to vodacom and they gave me a number to call the accounts department. When I stated my problem the call centre hey said that we will have to pay the R2000. This is unacceptable, I have been a customer for 18 years and if this issue is not resolved me and me family will cancel all contracts at Vodacom.

0
Replies (2)
Vodacom
Vodacom's reply12 Nov 2017, 08:10
Official

We are currently investigating this matter and will update you regarding.

Accept our sincere apology for any inconvenience caused.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Kind regards

Vodacom Consumer Websites

Vodacom
Vodacom's reply17 Nov 2017, 14:55
Official

Good Day Andre Kotze

Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed as per REF: ***.

Regards
RO