1 reviews | Active since Jul 2017
Data usage not accurate
<p>I bought 10 gigs of data like i usually do monthly. However for the month of July it only lasted until the 7th July as opposed to the 20th. I logged a complain with vodacom and a lady by the name of Watheeqah Wallace called me. After we did our reviews it showed that about 5 gigs of data has been used from my device. She said she would reimburse me with 8 gigs of data. I was also adviced to download a data tracker app to which i said it was fine, i further told her that i always have the same issue with vodacom and i will be porting to Telkom an=s am tired of complaing. I am disgusted to say that vodacom only loaded 1gigs of data back to my account, poor disgusting service. I want my data back. </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
