FM
Franciska M

1 reviews | Active since Mar 2013

09 Sept 2015, 12:00

Data usage is a mess

Good day,<br> <br> I am very unhappy about the way I struggle with my data at vodacom. <br> <br> I bought a R12 1Gb data bundle a few days ago. It is suppose to work between midnight and 5 in the morning. I realise now that vodacom has been using my normal data during night. And then today I downloaded a few things. To save my monthly data bundle I bought the power bundles for the download. The power bundles is only valid for today. Now I see that vodacom used my MONTHLY bundle for the download and my power bundles is still untouched! This is the second time vodacom messes up with my data bundles. Now I have lost my monthly data bundle and sit with lots of daily data for today I will not use. I have bought those bundles with my airtime, and I am losing that money now. I am really tired of this. Time for a different network I think.

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Replies (1)
Vodacom
Vodacom's reply09 Sept 2015, 15:43
Official
Hello Bietjiemens,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM

Best regards,