HK
Hermann K
1 reviews | Active since May 2019
08 May 2019, 16:18
Data usage discrepancy
I have a simcard used exclusively for data in a router. The router shows 3.237 GB used while MyVodacom shows 4.43 GB used over the last 8 days. Surely there cannot be a 37% difference in measuring the exact same usage? Who is taking who for a ride? Unfortunately judging by their business ethics, I tend to believe that Vodacom is making my data balance disappear faster than I am using it...
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
08 May 2019, 16:26 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 May 2019, 16:26
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 May 2019, 12:29 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply10 May 2019, 12:29
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
