1 reviews | Active since Aug 2016
Data usage complaint
<p>I have upgraded on my vodacom contract in April 2016. My contract consist of 100mb of data, Sms, and 50mintutes. Which is also a top up contract. When my 100mb is used up, i buy myself 500mb over my internet banking. As for this month when I viewed my account on 'My Vodacom' I have been charged for 'data usage' an amount of R304.00. I imediatly contacted vodacom, according to them when i have ussed up my 100mb I have been switched to out of bundle rates. I have not been notified of this, and as far as i am concern I am on a top up contract and this should not have been allowed. According to the vodacom call centre there is nothing they can do about this, I have to contact them in the next month. I REFUSE TO PAY THESE MONEY. I AM NOW FED UP WITH VODACOM!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
As per our telephonic discussion, this query has been resolved.
Regards,
R. Maart
Best regards,
As per our telephonic discussion, this query has been resolved.
Regards,
R. Maart
Best regards,
