FM
Felicia M

1 reviews | Active since Aug 2016

17 Aug 2016, 12:00

Data usage complaint

<p>I have upgraded on my vodacom contract in April 2016. My contract consist of 100mb of data, Sms, and 50mintutes. Which is also a top up contract. When my 100mb is used up, i buy myself 500mb over my internet banking. As for this month when I viewed my account on 'My Vodacom' I have been charged for 'data usage' an amount of R304.00. I imediatly contacted vodacom, according to them when i have ussed up my 100mb I have been switched to out of bundle rates. I have not been notified of this, and as far as i am concern I am on a top up contract and this should not have been allowed. According to the vodacom call centre there is nothing they can do about this, I have to contact them in the next month. I REFUSE TO PAY THESE MONEY. I AM NOW FED UP WITH VODACOM!!!!</p>

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Replies (2)
Vodacom
Vodacom's reply17 Aug 2016, 12:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply06 Sept 2016, 10:30
Official

As per our telephonic discussion, this query has been resolved.

Regards,

R. Maart

Best regards,