1 reviews | Active since Feb 2018
Data Usage complain lodged
Where do I start Vodacom? As a very loyal client, for many years, I have never had an issue with data that dissapear. Whould you please advise how is it possible to use 16GB in 6 days, even if you have Wi-Fi access.... not even to mention the January usage of more than 20GB.
I phoned your call centre to lodge the complain on Monday, 6/02/18, and they promised that I will have an answer and call within 24hours. Since that call, I already had to purchase another 4GB. Do you even load my 10GB every much which you bill me for?
The best is, that I bought 2GB once of for 7 days, since Monday- 3 times already... the message appears- You’ve successfully purchased 2GB for 7 days at R119. But I have just received a message that I have used R603 out of bundle rates? Last month I was also suprised with the same message that I have used R900 out of bundle rates... after I had to buy extra data that was succesfull.
Vodacom, please provide me with proof that you do load the data that you bill me for... and please proof for what am I using all the data?
Very unhappy client!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear client,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Your query has been addressed and assigned to the relevant supporting team for further review.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
SS
Dear client,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Your query has been addressed and assigned to the relevant supporting team for further review.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
SS