Data usage charged + Double billed??
<p>When taking out an upgrade from Vodacom i specifically asked for the line to be capped when it comes to data usage, however i am now receiving a bill of R487 which includes data usage over and above my monthly installment which should only be R199 a month, everytime i call Vodacom i get told they need to escalate the query but never receive any feedback from them or any solution. This needs to be credited to my account as i have asked for the line to be capped and i am only willing to pay R199 as agreed with when taking the contract from Vodacom. I am extremely unhappy with this service. This back and forth is not solving my problem at all.</p>
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Vodacom's replyOfficial
25 Oct 2016, 13:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Oct 2016, 13:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
28 Oct 2016, 12:45I have just contacted vodacom again and they have told me that there is NO CREDIT on my account, ???????????
's update28 Oct 2016, 12:45
Reviewer Update
I have just contacted vodacom again and they have told me that there is NO CREDIT on my account, ???????????