LB
Lindy B

1 reviews | Active since Feb 2017

14 Feb 2017, 12:07

Data Usage Bill of R5600!

<p>My monthly Vodacom bill is R289 which includes a 2GB data bundle... I have been paying this R289 for almost a year. I have just received a bill for R5600! The invoice merely states "Data Usage" with no further info or details. I contacted the Call Centre and spoke to a lady that was completely useless. I asked her how it was possible and she said she is not able to tell me... I asked her how this could even happen if I only have a bundle of 2GB wherafter the usage should be depleted and the account suspended but she could not give me an answer... I aked her to then cap it so that whatever happened does not happen again and after putting me on hold she cut the call! So now I owe Vodacom R5600 for "Data Usage"??? I don't even know what that means and the Call Centre is so useless that there is no point in even trying to sort this out!!!</p>

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Replies (1)
Vodacom
Vodacom's reply14 Feb 2017, 12:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team