Data Usage Bill Extremely Excessive

<p>Dear Vodacom,</p> <p> </p> <p>I have received my latest cellphone bill from you and I was absolutely horrified when I found that an excess of R8,000 was deducted from my account. I investigated all the numbers and found that 2 of my contracts had excessive data charges on them.</p> <p> </p> <p>This is the first time I have had this happen to me. We are extremely careful with data usage because of the excessive data charges which are out of bundle allocated with the contract. In fact, we use our wifi when we're at home to ensure that we keep away from using our mobile data. Anyway, I checked the one contract and found that an amount of R2,787.46 had been consumed on one of my contracts and then another amount of R915.48 on my wife's contract had been charged. My wife showed me the sms notification that she received on the 28th of November 2016 stating that it only ran out of data on this day. So essentially, what Vodacom is saying is that she used R915.48 worth of data when she was connected to our wifi at home for the 2 days before we were billed and we don't even download movies or anything to that effect. The other issue with the R2,787.46 on my other number is impossible because 90% of the time, the phone is connected to the wifi at home and this is the first month that this has happened and nothing has changed. If you look at the history of the account, you will see that there is an average amount of R600 in total for the contract. What is also strange is that on this account, there is already an amount of over R400 for data and his bundle has not even run out.</p> <p> </p> <p>Something is horribly wrong at Vodacom. I called the call centre on Friday the 2nd of December 2016 and I was told that I can only call on the 4th of December 2016 because you are busy with a billing run and my information cannot be viewed. Yet you are able to arrive at a figure to bill me, but your staff can't view it on their side because of this supposed billing run and can't help me. Essentially what you are saying is that I must suck it up until you can get your ducks in a row and I must still wait another 7 working days for an investigattion to be completed. I am sure that if I did not pay your bill, you would have cut my services immediately without thinking twice.</p> <p> </p> <p>All that I am asking is that this be investigated and fixed and my money refunded because I have been a loyal customer for 16 years and I have not erred in any way with this matter. I would also like the courtesy of a phone call updating me on what is going on with the investigation and what went wrong that you are charging me with such an excessive data charge.</p> <p> </p> <p>Thank You</p> <p> </p> <p>Dale O'Neill</p>