Data Usage Bill

<p>To Whom It May Concern</p> <p> </p> <p>It extremely frustrating if your vodacom app doesn't work properly as yet and your clients get impacted due to the poor technology that you use. I received a bill this month for data usage that was not within my limit, however if you take a view on my history you will note that I am very accurate in buying additional data as soon as I receive a notification on sms that my data usage is low.</p> <p> </p> <p>I have also previously requested that my plan be changed to the Red unlimited data plan and was told I do not qualify, but yet you are happy if my bills are over R2000. This is more that what I would pay on the Red Plan as then I would not be required to buy data every second day. I refuse to pay the invoice that was sent for my data usage and hereby request that Vodacom rectifies that statement as I used both the *111# and my vodacom app to buy additional data. If your *111# services don't work because of technical errors that is not my problem. Or if I don't receive an sms on time because of your system delays, that is also not my problem.</p> <p> </p> <p>If you are unable to change my plan to the unlimited data plan and rectify my invoice. I request my account to be closed. I specifically asked in 2015 for my data plan to be changed due to this technical errors of yours and me being charged almost R10000 for data is totally unacceptable. I manage my account accordingly by buying additional data almost every second day. It's absolutely ridiculious.</p>