Data usage and bill not adding up

<p>Hi there</p> <p> </p> <p>I have been a Vodacom customer for well over 20 years now. I have 5 contracts with them ranging from cellular to data contracts. </p> <p> </p> <p>Recently, I realised that I was being charged way too much for my contracts. Upon investigation, I found that I was being charged between R1800-R2200 for data usage over and above the R999 I pay per month for one specific contract. When I go to Vodacom, I am told that it is because the line is open and then I ask them to explain how this only happens for 4 months and not the rest of the time. I'd also like to state that my contract gives me 1GB of data per month and I have uncapped wifi at home and at work so I do not understand how I could spend that much on data when I am either at home or at work 90% of the time and am constantly connected to wifi. </p> <p> </p> <p>When I explianed this to the accounts department over the phone they said that this is because I did not switch off my cellular data. I am no expert at these things but as far as I know, if my wifi is switched on, I use the wifi data and not my own (which the lady on the phone ended up agreeing with.) When she could no longer explain why my bill was so high, she dropped the phone on me and that was the end of it. </p> <p> </p> <p>Vodacom has billed my in excess of R10 000 more than I am supposed to pay and I have tried my best to get them to handle it and they have not. The lady working at Vodacom in Milnerton at Paddocks Shopping Centre said to me that this is how the accounts department operates and that the only way for them to listen to me is by exposing them on HelloPeter and other social media avenues. It is scary to think that Vodacom's own employees are suggesting that we take to social media to get them to listen to our concerns.</p> <p> </p> <p>Please help me get my money back or at least get an explanation as to how the numbers add up, There is no way I could have used R2200 extra worth of data in ONE month, R1800 extra in another, R1000 in another and so on, when I barely use my phone (which is always connected to wifi) and am always on my laptop for work. </p> <p> </p> <p>Kind regards, </p> <p> </p> <p>Nomfundo Molefe</p>