Data usage
Vodacom is *****ing our data. I bought data previously and it just went missing and i queired it with their Twitter account and they reimbursed me after showing them my data usage report VS data purchased as it did not add up. This week i bought data and it again just got depleted in a way that i did not understand. Again i contacted them on twitter and they requested data usage report that i sent and they called me. This time they are blaming me for data usage thats not adding up and sending me from pillar to post. It all goes against TCF.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
31 Oct 2019, 07:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Oct 2019, 07:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Nov 2019, 11:51Dear Customer
Our records indicate that feedback was already provided to you and your query has been resolved
Our records indicate that feedback was already provided to you and your query has been resolved
Best regards,
Vodacom's reply07 Nov 2019, 11:51
Official
Dear Customer
Our records indicate that feedback was already provided to you and your query has been resolved
Our records indicate that feedback was already provided to you and your query has been resolved
Best regards,
's updateReviewer Update
07 Nov 2019, 13:54No the query was not resolved
's update07 Nov 2019, 13:54
Reviewer Update
No the query was not resolved