LR
Leon R

1 reviews | Active since Jun 2015

24 Jan 2018, 08:42

Data Usage

Once again, I am complaining about how quick my WiFi Data disappears. Patethic excuses by Vodacom will no longer be tolerated and if need be, I will escalate to higher and more powerful resources. 3 days ago, I purchased 2GB which disappeared in minutes. The same is to be said for data that I purchased this month in excess of R1500. I am not alone. One of the Vodacom Vodaworld staff members has also experienced such problems as did a gentlemen I met regarding 4GB of data. I am aware of others also complaining. I visited Vodaworld yesterday and await their pathetic review and investigation. They sound just like pathetic attempts to justify actions by the likes of Eskom, Ministry Of Health, etc..

0
Replies (5)
Vodacom
Vodacom's reply24 Jan 2018, 08:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

LR
Leon R's update24 Jan 2018, 09:04
Reviewer Update
I will also be lodging an official complaint with ICASA, based on their guidelines. This will cover my earlier complaints (i.e. having waited 14 days for a reply from Vodacom and not being satisfied with their reply). I will also highlight to them that I have a current complaint.
LR
Leon R's update24 Jan 2018, 09:08
Reviewer Update
I will also be making comments on Linkedin and invite my connections to share their experiences, thoughts and comments.
LR
Leon R's update24 Jan 2018, 11:49
Reviewer Update
I have just been given 3GB as a once off gesture as Vodacom claim they have investigated and there are no errors on their side. Whilst I accept the 3GB, I totally disagree that they claim there is nothing wrong on their side. I will still pursue this matter further using ICASA and Linkedin
LR
Leon R's update24 Jan 2018, 11:49
Reviewer Update
I have just been given 3GB as a once off gesture as Vodacom claim they have investigated and there are no errors on their side. Whilst I accept the 3GB, I totally disagree that they claim there is nothing wrong on their side. I will still pursue this matter further using ICASA and Linkedin