pJ
phumela J
1 reviews | Active since Jun 2012
23 Dec 2017, 11:10
Data usage
Yesterday i bought 100megs for R29 and phone was connecting via the internet without me using it . i never had this problem before and i have used my phone as per normal, Yesterday my phone was connected to the internet at 1am and 2am in the morning and i was fast asleep that time i dont switch of my data service when i sleep but never experience the problem before. Data is restricted for the apps i dont use im very careful when it comes to data. i want my data pls
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
23 Dec 2017, 11:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Dec 2017, 11:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 Dec 2017, 14:02Dear Phumela,
We are sorry to hear of the circumstances under which your Hello Peter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
An investigation has been completed and your billing was found to be completely correct and accurate. As a once-off gesture of goodwill your account was credited with R20.00 airtime for the out of bundle charges. To see which apps used your data, go to Settings - Data Usage (change usage cycle to display a specific day). You can go to your PlayStore settings to change the way installed apps are updated. To save costs turn off Auto-Sync (Google Account) as well as Backup and Reset feature in Settings menu. To close background activity, hold the HOME button down.
Have a Lovely Festive Season Further,
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Dec 2017, 14:02
Official
Dear Phumela,
We are sorry to hear of the circumstances under which your Hello Peter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
An investigation has been completed and your billing was found to be completely correct and accurate. As a once-off gesture of goodwill your account was credited with R20.00 airtime for the out of bundle charges. To see which apps used your data, go to Settings - Data Usage (change usage cycle to display a specific day). You can go to your PlayStore settings to change the way installed apps are updated. To save costs turn off Auto-Sync (Google Account) as well as Backup and Reset feature in Settings menu. To close background activity, hold the HOME button down.
Have a Lovely Festive Season Further,
Regards,
Vodacom Consumer Website Team
Best regards,