Data usage

Item: Vodacom
Rating: 1
Author: beverly W

We are currently 7 colleagues with similar complaints. The data usage this month on vodacom has become ridiculous. I have 3 contracts to my personal account and I have had to buy additional data bundles several times this month, which has never happened before. 250 mb is depleted within 2 days by using whatsapp for half a day and then reverting to wifi... this is totally ridiculous. As mentioned above, we are all complaining with regards to the data usage this month. Is there some system error ? Will we be refunded with all the data purchased which has depleted way too quickly... what is the solution ? Perhaps switching to another service provider ?

Helpful (0)

Replies (1)

Vodacom's replyOfficial

31 Oct 2017, 11:40

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply31 Oct 2017, 11:40

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Data usage

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