Data Usage

On 11 Sep 2017 at 12.47 I received an SMS from Vodacom that I have 248MB of data available. Within seconds after that I received another 7 SMS's stating the following: You have 98MB of data available. You have 49MB of data available. Your date on 082..... has run out. You've used R11 out of data bundle. You've used R 101 out of data bundle. You've used R 153 out of data bundle. You've used R 303 out of data bundle. I phoned the helpline and was told that out of data bundles are very expensive so I need to buy more data, the lady went on telling me I have to many apps open hence the reason for the usage. I explained to her that I have all the apps open since the 1st so how could I use 600MB in 11 days and within 1min that amount of Data.. it cannot be right... she did not listen to my problem only telling me "out of data bundles are more expensive so I need to buy more data" I obviously got very irate as she was not listening to my query and just telling me to buy more data... I asked for the supervisor. . she put me on hold for 10min and then cut the call. I received 3 calls back and as I answered the phone I could hear someone but they would simply just cut the call again (3 times) -- I phoned back and asked to speak to a supervisor and was put through by someone else. After explaining my concern he said to me that there was possibly a delay in the 1st sms hence why I received the bulk sms's all at once... this kind of made sence to me but I was still confused as to why this month I suddenly ran out of data on the 11th where I normally don't need to buy extra data or if I run out it's normally a few days before the end of the month.... I wend ahead a bought another 1GB of data... when I looked at the available data by dialing *111# I was informed that I had more that a 1GB of data available??? ok so if I ran an additional account of over R300 for data how did I have more than 1GB of data after only buying 1GB????? So the whole process is incorrect and I suspect that the supervisor also gave me incorrect information... This whole thing does not make any sense.... I cannot phone the help line as they are completely incapable to assist with these type of problems. Vodacom... I've been a loyal client for nearly many many years but if this is how 1) your staff are trained 2) billing is done with no correcting or explanation I think it's time to start looking at other providers...

Please give me feedback on what is going on here with the billing and data and how you plan on correcting it!!

Regards,