Data usage

I am currently not sure that being with Vodacom for the past 15 years has been worth it. one incident can ruin 15 years reputation, I have defended the network as the best there is, until I experienced first hand the shocking level of service and disinterest in its customer service. <br> <br> I have been complaining about the excessive usage of my data and airtime since the 1st of August 2015. I have recharged over 15 times with both data bundles and airtime and each time I would do so, the data and airtime would go within a space of few minutes. <br> <br> I contacted the call centre numerous times and was told the following:<br> 1) to switch off the apps that are currently running - I did so<br> 2) to switch off the backgroung refresher apps - I did so and recharged again<br> 3) was told that if I put airtime and data while my mobile data is on, it will use the data/ airtime - I told the agent that this is the first time I am hearing of such but I accepted same and I recharged again<br> 4) again my data and airtime went off and I contacted the call centre and was told that my automatic downloads are running and using same - I switched those off and recharged again<br> 5) the airtime and data went off again