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Deon M
1 reviews | Active since Oct 2020
07 Nov 2020, 11:10
DATA USAGE
After NUMEROUS attempts GAMING VOIP STREAM is STILL using my data !!! I have NEVER games in my life neither have I subscribed to them. Vodacom has not and will not assist me !!!!!
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
07 Nov 2020, 11:29Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Nov 2020, 11:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Deon M's updateReviewer Update
09 Nov 2020, 07:07This is now beyond ridiculous !!!!!
Let me paint the picture first
I only use my mobile router at work and only my laptop (which I take home with me as I have fibre at home and my cell is connected to it.
Start on Saturday 7/11 with 16,8GB.
According to the vodacom app I used 426.58Mb on Saturday
Start on Monday with 12,64Gb !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
According to the Vodacom app I used 17,39Mb on Sunday . This is when I was not even in office the whole day so NOTHING should've been used !! Yes, my router IS password protected.
So, 4,16GB used and missing !!!!!
Do not EVER enter into a contact with them on a mobile router. You WILL regret that decision for sure.
Vodacom unable or not prepared to assist me
Let me paint the picture first
I only use my mobile router at work and only my laptop (which I take home with me as I have fibre at home and my cell is connected to it.
Start on Saturday 7/11 with 16,8GB.
According to the vodacom app I used 426.58Mb on Saturday
Start on Monday with 12,64Gb !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
According to the Vodacom app I used 17,39Mb on Sunday . This is when I was not even in office the whole day so NOTHING should've been used !! Yes, my router IS password protected.
So, 4,16GB used and missing !!!!!
Do not EVER enter into a contact with them on a mobile router. You WILL regret that decision for sure.
Vodacom unable or not prepared to assist me
DM
Deon M's update09 Nov 2020, 07:07
Reviewer Update
This is now beyond ridiculous !!!!!
Let me paint the picture first
I only use my mobile router at work and only my laptop (which I take home with me as I have fibre at home and my cell is connected to it.
Start on Saturday 7/11 with 16,8GB.
According to the vodacom app I used 426.58Mb on Saturday
Start on Monday with 12,64Gb !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
According to the Vodacom app I used 17,39Mb on Sunday . This is when I was not even in office the whole day so NOTHING should've been used !! Yes, my router IS password protected.
So, 4,16GB used and missing !!!!!
Do not EVER enter into a contact with them on a mobile router. You WILL regret that decision for sure.
Vodacom unable or not prepared to assist me
Let me paint the picture first
I only use my mobile router at work and only my laptop (which I take home with me as I have fibre at home and my cell is connected to it.
Start on Saturday 7/11 with 16,8GB.
According to the vodacom app I used 426.58Mb on Saturday
Start on Monday with 12,64Gb !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
According to the Vodacom app I used 17,39Mb on Sunday . This is when I was not even in office the whole day so NOTHING should've been used !! Yes, my router IS password protected.
So, 4,16GB used and missing !!!!!
Do not EVER enter into a contact with them on a mobile router. You WILL regret that decision for sure.
Vodacom unable or not prepared to assist me
DM
Deon M's updateReviewer Update
09 Nov 2020, 12:59Very POOR !!!! NOBODY can assist me ! To date, nobody has contacted me today related to my latest problem.
I am telling you that there is a big problem with my data !!!!!
I am telling you that there is a big problem with my data !!!!!
DM
Deon M's update09 Nov 2020, 12:59
Reviewer Update
Very POOR !!!! NOBODY can assist me ! To date, nobody has contacted me today related to my latest problem.
I am telling you that there is a big problem with my data !!!!!
I am telling you that there is a big problem with my data !!!!!
DM
Deon M's updateReviewer Update
10 Nov 2020, 16:10I am STILL waiting for someone to contact me and explain where my 4.16Gb of data disapeared to !!!
DM
Deon M's update10 Nov 2020, 16:10
Reviewer Update
I am STILL waiting for someone to contact me and explain where my 4.16Gb of data disapeared to !!!
DM
Deon M's updateReviewer Update
07 Dec 2020, 15:56Well, nobody has made contact with me to date and AGAIN 5GB has just disappeared (same as last month !!!!!!). WHY ??????????????????????????????????????????????????????????????????
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Deon M's update07 Dec 2020, 15:56
Reviewer Update
Well, nobody has made contact with me to date and AGAIN 5GB has just disappeared (same as last month !!!!!!). WHY ??????????????????????????????????????????????????????????????????