Data usage

<p>i am experiencing a lot of datsa being recorded on my account. </p> <p> </p> <p>A while ago, i had a few gig a day being used via my phone, which i know for a fact that wasnt me. </p> <p>I logged a complaint, and i got an "Eg Gracia 5 GB bundle.</p> <p> </p> <p>This kinda continued to happen on a ongoing basis where i noticed a lot of data being used, but because of my 20 GB package per month, i havent had the time to go an query it. </p> <p> </p> <p>However, on the 6th December 2016, i sent the follwing email ********** <p>I never received a responce.</p> <p>Hi There.</p> <p>i have a complant about the excessive ussage logged on my account.<br />I have now logged 3+3 gig for the last 2 days, 6.32 GB over a 45 HR period.</p> <p><br />That is totally unrealistic for what i use my phone for .</p> <p>I have started to check this, because of the sudden historical increase in the last month from my phone.<br />I averaged about 14 GIG per month, and as such downgraded from the 20 bundle to the 10 gig bundle. <br />Now all of a sudden the 10 gig bundle is gone in a few days, and i already had to buy another 20 gig bundle for december…..<br />at the rate you are clocking me, it is not going to last very long, and i am not using it for much.</p> <p>Something is really wrong.</p> <p>Please investigate and respond ASAP.!!!!!</p> <p> </p> <p>When i had my first query with Vodacom , they suggested i load a "MY DATA MANAGER" app on my phone, to log the ussage.</p> <p> </p> <p>I did that.</p> <p> </p> <p>I now have a total of 21GB daytime Data bundle.</p> <p>Accorting to codacom , as per the attached screenshot of their website, i have used 16.02 GB.</p> <p>However, according to the "MY DATA MANAGER" app, also attached screenshot, i have only logged 7.59 GB usage up to the 16th of March 2017, for the month of March. That represents 8.4GB logged on my account, that i did not use.</p> <p>This is apparently an ongoing trend , and although i know i dont use that much data on a monthly basis, i frequently have to buy more than the 20GB i already buy.</p> <p> </p> <p>I would really like an answer, and would like the money reimbursed.</p> <p> </p> <p>By just allocating me some spare bundles, which expire in a month again, when i dont need it, does not compare with me having to buy additional bundles when i dont need to have bought it.</p> <p> </p> <p>I WANT MY MONEY BACK PLEASE, AND I NEED THE OVER REFLECTING OF DATA USSAGE TO STOP.</p> <p> </p> <p> </p>