Data Usage

<p>I am a business customer with Vodacom. I am on a contract that gives me R500 airtime per month.</p> <p>On the 01st of every month i get topped up with my airtime.</p> <p>I had a previous balance of R200.00 plus my top up on the 01st which took my airtime balance to approx R700.00.</p> <p>i checked my airtime balance on the 02/11/2016 around 14.00 and found that i had a balance of R90.00.</p> <p> </p> <p>To my suprise, i called into the call centre to find out what happened to my airtime, and i was told by the call centre agent that my data bundle expired at 7.32 on the morning of 02/11/2016, and that i was being billed out of data bundle rates which is 75c per meg. i told the agent that i did not log into the internet, and i arrive at work at 8.00 where i then log into WIFI so how is possible that R600.00 worth of airtime was deplete in matter of 30-40 minutes. she could not explain this, and suggested that i request a data usage report. she gave me the email address to send my query to, which i did on the 2nd of November. I received an automatic response to the email stating that my query has been escalated and i will receive a response in 24 hours. today is the 15th November and i have still not received a data usage report that will tell me exactly what my airime was depleted on. I have since made several calls to the customer care and the agents tell me that theycannot assist me and they dont know why i have not received a report. They also promise to call me back with feedback but it never happens. I am completely disappointed with the level of service that i am receiving from Vodacom as i have been a customer for the last 16 years. How hard can it be for them t respond to me with my data usage report so that i can understand what my airtime was spent on. Agents in the call centre that cannot assist, all they say is i will add a message so that whoever is hadling your query will see that you are calling in. Agents from the calls that i made yesterday say that they will go to the business department and try and get feedback. I still have no feedback no report. IT is extremely frustrating to repeatedly call the customer care line, verify your information and then to be told they cannot assist. this is pathetic service for a company like Vodacom and as a brand loyal customer i am extremely disappointed to say the least.</p>