Data Usage

<p>Data dispute.</p> <p> </p> <p>I am on a VIP Red package, so i have unlimited phone calls and 4G data per month.</p> <p>I bought an extra 5G data by Vodacom online, confirmed by an agent Vodacom can see it was bought.</p> <p>By the end of the month, i had 3G data left also confirmed by Vodacom agent.</p> <p> </p> <p>I get a bill of R16 000.00 for excessive data usage.</p> <p>If i had 3G data left at the end of the month, how can they say there was excessive data usage? Although there is a dispute running my line gets cut off every month, i have to phone in and explain the story to a new agent and struggle to get my phone working again.</p> <p> </p>