Data usage
<p>I have never dealt with such an unprofessional group of people. I have been charged an exorbant amount for data usage. I have been trying to speak to somebody, and I get transferred from the accounts Dept to data department to customer care. All with no joy. To the have my phone suspended!!! All this due to a function on the new iPhone 6S with to cellular data if the wifi signal is bad. I should have been made aware of this functionality! I have been with vodacom for over 10 years, and would never think of changing subscribers! I am now considering changing to MTN or CellC or Telkom mobile. Shocking</p>
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
08 Jul 2016, 13:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jul 2016, 13:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
10 Jul 2016, 06:06Over 24 hours and no one has contacted me! This clearly shows me what a valued customer I am!
's update10 Jul 2016, 06:06
Reviewer Update
Over 24 hours and no one has contacted me! This clearly shows me what a valued customer I am!
's updateReviewer Update
12 Jul 2016, 04:52And 3 days have passed, only the accounts people have called to chase up their money. Vodaco, you are useless
's update12 Jul 2016, 04:52
Reviewer Update
And 3 days have passed, only the accounts people have called to chase up their money. Vodaco, you are useless
's updateReviewer Update
21 Jul 2016, 20:06Vodacom you are truly the worst! Terrible customer service! Terrible customer call Centre! I have just spent the last 10 minutes trying to get hold of subscriber collections, only to be put thru to customer care, then told I would be transferred to subscriber collections, only to be put thru to customer care again. Then to be told that I still have an outstanding amount of R4000.00 to unlock my phone!! After having a confirmation this morning from 4 different consultants and a confirmation on Saturday from a technician that the amount to be paid was R2358.53, and that my phone would be unlocked immediately. I have been told so many lies! With shocking customer service as no one follows up any of your queries! All this due to a data dispute I had for a ridiculous amount due to a 'wifi assist' function, that should actually be turned off when the phone is sold to you. But instead is activated so you are unaware of the cellular data being used when you are in a bad wifi zone! I have been with vodacom for 12 years, and have always paid my accounts on time!!! I really never expected this! I have posted out of absolute frustration. As I know I am not the only person who has experienced this.
's update21 Jul 2016, 20:06
Reviewer Update
Vodacom you are truly the worst! Terrible customer service! Terrible customer call Centre! I have just spent the last 10 minutes trying to get hold of subscriber collections, only to be put thru to customer care, then told I would be transferred to subscriber collections, only to be put thru to customer care again. Then to be told that I still have an outstanding amount of R4000.00 to unlock my phone!! After having a confirmation this morning from 4 different consultants and a confirmation on Saturday from a technician that the amount to be paid was R2358.53, and that my phone would be unlocked immediately. I have been told so many lies! With shocking customer service as no one follows up any of your queries! All this due to a data dispute I had for a ridiculous amount due to a 'wifi assist' function, that should actually be turned off when the phone is sold to you. But instead is activated so you are unaware of the cellular data being used when you are in a bad wifi zone! I have been with vodacom for 12 years, and have always paid my accounts on time!!! I really never expected this! I have posted out of absolute frustration. As I know I am not the only person who has experienced this.
's updateReviewer Update
23 Jul 2016, 11:49And my phone is still suspended after the consultant elevated my problem to a 'higher power'. After making the required payment. Vodacom you are a load of *******
's update23 Jul 2016, 11:49
Reviewer Update
And my phone is still suspended after the consultant elevated my problem to a 'higher power'. After making the required payment. Vodacom you are a load of *******