Data Usage

In the month of September and October I encountered a hike of close to R40 000 bill on data usage. I have a cellphone, 3G and and IPAD used by my daughter. I always buy data for my 3G and had never exceeded my allocated data on my cellphone. I complained to Vodacom and they credited my account with R32 910 which they said it is discount and gesture of goodwill. I lodged another dispute amount of over R9 000 and requested that they provide me with my normal monthly expenses which they kindly did and I paid over R4 000 and today my phone service has been suspended. I phoned the call centre which confirmed that my dispute is still pending. I was referred to the Subscriber Collection which has not managed to assist me. .I also e-mailed Allister Klein who I dealt with in connection with the bill splitting. He said the Finance Department cannot credit the outstanding any further. I requested to speak to Fatima Waggie who I also dealt, he said she is on leave. I requested anybody senior to her, he vehemently refused and said my service will be deleted if I do not pay. I need my service reinstated immediately as I use it for my work purposes.