RL
Roelf L
1 reviews | Active since Dec 2016
12 Dec 2016, 18:28
Data upgrade *******
<p>After upgrading at vodacom to a data device I was supposed to receive 10 GB of data and 10 GB night owl from the 1st of December. Vodacom gladly deducted the monthly contract fee from my account but after complaining about the data on the 3rd of December (ref 1- ********** 97404) nothing have been done. Phoning their customer service just brought on further frustration. After 19 phonecalls being put through to various people no help at all. I have two additional contracts that must be upgraded.....doubt very strongly that I will continue these at vodacom. ... can you please assist </p>
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Vodacom's replyOfficial
13 Dec 2016, 07:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Dec 2016, 07:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,