MM
Madeleine M
1 reviews | Active since Dec 2016
20 Dec 2016, 11:05
Data: ********* practice
<p>In Novemebr I got an SMS indicating that I ran out of data. I immediately bought a data bundle using *111# as I was using a lot of data at the time. Later when I checked my data balance and saw that VC never added the data bundle that I bought and I had to try again. The second time round it went through. I ran out of data again later the month and didn't get any notifications. My bill now ran up in excess of R2000 just in data charges and phoning the call centre to dispute this I am just told that I will have to pay it. This is unacceptable! How convenient that their data bundle services just stops working sometimes and we, the customers have to pay for this? I've been with VC for years and this is how they decide to treat me.</p>
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Vodacom's replyOfficial
20 Dec 2016, 11:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Dec 2016, 11:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
MM
Madeleine M's updateReviewer Update
26 Dec 2016, 23:09Thank you for your response and for resolving the issue.
MM
Madeleine M's update26 Dec 2016, 23:09
Reviewer Update
Thank you for your response and for resolving the issue.