Data trap!
<p>In March I noticed I was being billed for out of contract data. I contacted the call centre and eventually the Hello Peter team as I had not received any alerts at all. Both areas assured me that the alerts had been set up. </p> <p> </p> <p>I randomly checked the app today only to notice that I was once again being billed for out of contract data - without having received a single alert.</p> <p> </p> <p>Seems like a very convenient way for Vodacom to trap customers into paying too much for data given their voice revenue challenges? Please set up my alerts and refund me the money I should never have had to spend if you had stuck to your promise!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
