1 reviews | Active since Aug 2016

25 Aug 2016, 18:19

Data trap!

<p>In March I noticed I was being billed for out of contract data. I contacted the call centre and eventually the Hello Peter team as I had not received any alerts at all. Both areas assured me that the alerts had been set up. </p> <p> </p> <p>I randomly checked the app today only to notice that I was once again being billed for out of contract data - without having received a single alert.</p> <p> </p> <p>Seems like a very convenient way for Vodacom to trap customers into paying too much for data given their voice revenue challenges? Please set up my alerts and refund me the money I should never have had to spend if you had stuck to your promise!!!</p>

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Replies (1)
Vodacom
Vodacom's reply26 Aug 2016, 05:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,