LJ
Lisa J
1 reviews | Active since Mar 2014
01 Apr 2020, 14:02
Data Top Up
Vodacom customer service is pathetic .I bought data for my no. early this morning at 7am to be able to work from.home till now 13.58 my prepaid sim was not topped up with the amount. Most of the time my airtime just gets used up without me making any calls. Data bought over a GB doesnt last at all and l am really fade up and tied with this vodacom service!! Sent emails to the customercare email got 1 response the whole time and that was it!
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Replies (3)
Vodacom's replyOfficial
01 Apr 2020, 14:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Apr 2020, 14:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
LJ
Lisa J's updateReviewer Update
01 Apr 2020, 14:36l have been waiting for this the morning. lt has been a frustrating wait.
LJ
Lisa J's update01 Apr 2020, 14:36
Reviewer Update
l have been waiting for this the morning. lt has been a frustrating wait.
Vodacom's replyOfficial
03 Apr 2020, 17:42Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were contacted by the email contact centre and the query has been resolved.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply03 Apr 2020, 17:42
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were contacted by the email contact centre and the query has been resolved.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,