HH
Hello H
1 reviews | Active since Oct 2022
30 Oct 2022, 16:35
Data throttling dishonesty
Once a week I buy a 1gb / hour data bundle. It used to work fine but the last few months it has become unusable.
I can only download 100-200mb then I am disconnected. If I re-connect then the speed is throttled to 50-200kb/s max. Then it also disconnects at every 80-150mb!! I am lucky if I can get 300mb downloaded in an hour. Why sell the 1gb data bundle if a person is limited after
This is very dishonest by Vodacom.
Please sort this out.
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Replies (2)
Vodacom's replyOfficial
31 Oct 2022, 15:34Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Oct 2022, 15:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Nov 2022, 11:49Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply03 Nov 2022, 11:49
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,